FAQs
1. What products does Radelyn offer?
Radelyn offers a wide range of premium women's fashion, including dresses, co-ord sets, kurtis, sarees, western wear, ethnic wear, tops, bottoms, loungewear, lingerie, and more.
2. Do you offer free shipping?
Yes. We provide FREE shipping on all orders across India.
3. How long does delivery take?
Orders are typically delivered within 3–7 business days, depending on your location.
4. How can I track my order?
Once your order is shipped, you'll receive a tracking link via Email, SMS, or WhatsApp (where applicable) to monitor your shipment.
5. Can I cancel my order?
Yes. You may cancel your order within 3 hours of placing it, provided it has not been dispatched.
Once an order has been shipped, cancellation is no longer possible.
6. Do you offer returns or refunds?
No. Radelyn does not offer refunds.
We provide product exchanges only, subject to our Return & Exchange Policy.
7. How do I request an exchange?
To request an exchange, contact our support team within 5 days of receiving your order by emailing support@radelyn.com or messaging us on WhatsApp (+91 9861595328).
Your product must be unused, with all original tags and packaging intact.
8. What if I receive a damaged or incorrect product?
Please contact us within 24 hours of delivery.
You must provide:
- Your order number
- Clear photos of the product
- A complete unboxing video
Claims without an unboxing video may not be eligible for exchange.
9. Is the unboxing video mandatory?
Yes. A complete, uninterrupted unboxing video is mandatory for damaged, defective, missing, or incorrect product claims.
10. Are shipping charges applicable for exchanges?
No. Eligible exchanges are processed free of charge after approval by our support team.
11. What payment methods do you accept?
We accept secure online payments through trusted payment gateways. Available payment methods may include:
- UPI
- Credit Cards
- Debit Cards
- Net Banking
- Wallets
- Cash on Delivery (if available)
The available payment options will be displayed during checkout.
12. Do you ship internationally?
Currently, Radelyn ships only within India.
13. How can I contact customer support?
You can reach us through:
Email: support@radelyn.com
Phone & WhatsApp: +91 9861595328
Our customer support team is available to assist you with any questions regarding your orders or products.
14. Are the product colors exactly the same as shown in the pictures?
We make every effort to display product colors accurately. However, slight variations may occur due to different screen settings, lighting, and photography.
15. How do I choose the correct size?
Each product includes a detailed Size Guide to help you select the right fit. If you need additional assistance, feel free to contact our customer support team before placing your order.
16. Is my personal information secure?
Yes. We use industry-standard security measures and trusted payment gateways to keep your personal and payment information safe. Please refer to our Privacy Policy for more details.
