Refund policy

Last Updated: July 22, 2026

At Radelyn, customer satisfaction is important to us. We strive to deliver premium-quality fashion products that meet your expectations. Please read our Return & Exchange Policy carefully before placing an order.

Exchange Eligibility

We offer exchange only. Refunds are not available for any purchased products.

You may request an exchange if:

  • The request is made within 5 days of the delivery date.

  • The product is unused, unwashed, and in its original condition.

  • All original tags, labels, packaging, and accessories are intact.

  • The product has not been altered, damaged, or worn.

  • A valid order number or proof of purchase is provided.

Damaged, Defective or Incorrect Products

If you receive a damaged, defective, or incorrect product, please notify us within 24 hours of delivery.

To process your request, you must provide:

  • Your order number.

  • Clear photos of the product.

  • A complete unboxing video recorded from the moment the package is opened until the product is fully visible.

Claims submitted without an unboxing video may not be accepted.

Exchange Process

To request an exchange, please contact our support team:

Email: support@radelyn.com
Phone/WhatsApp: +91 9861595328

Our team will review your request and provide further instructions. Once the returned product passes our quality inspection, the exchange will be processed.

Exchange shipping is provided free of charge for eligible requests approved by Radelyn.

Non-Returnable & Non-Exchangeable Items

For hygiene and safety reasons, the following products cannot be exchanged unless they are received damaged or incorrect:

  • Lingerie and intimate wear

  • Innerwear

  • Bodysuits

  • Personal care products (if applicable)

  • Gift cards

  • Products marked as "Final Sale" or "Non-Returnable"

Products Not Eligible for Exchange

Exchange requests will not be accepted if:

  • The request is made after the 5-day exchange period.

  • The product has been used, washed, stained, or damaged by the customer.

  • Original tags or packaging are missing.

  • The product has perfume, deodorant, makeup stains, or any signs of wear.

  • The unboxing video is unavailable for damaged or incorrect product claims.

Order Cancellation

Orders may be cancelled within 3 hours of placing the order, provided they have not been dispatched.

Once an order has been shipped, it cannot be cancelled.

Refund Policy

Radelyn does not offer refunds for successfully delivered orders.

Eligible requests will be processed through product exchange only, subject to approval after inspection.

If an exchange item is unavailable, our support team will contact you to discuss suitable alternatives or store credit, at our sole discretion.

Processing Time

Once your returned product is received and successfully passes our quality inspection, exchanges are generally processed within 5–7 business days.

Processing times may vary during sale periods or public holidays.

Contact Us

If you have any questions regarding this policy or need assistance with an exchange request, please contact us:

Radelyn
Website: https://radelyn.com
Email: support@radelyn.com
Phone & WhatsApp: +91 9861595328

Our support team is available to assist you with your queries and ensure a smooth shopping experience.