Shipping policy

Last Updated: July 22, 2026

Thank you for shopping with Radelyn. We are committed to delivering your order safely and on time. Please review our Shipping Policy to understand how your orders are processed and delivered.

Order Processing

  • All orders are processed within 1–2 business days after successful order confirmation.

  • Orders placed on Sundays or public holidays will be processed on the next business day.

  • During peak seasons, promotional events, or sales, order processing may take slightly longer.

Shipping Charges

We are pleased to offer FREE shipping on all orders across India.

There are no additional standard shipping charges for domestic orders.

Delivery Timeline

Estimated delivery time is 3–7 business days from the date of dispatch.

Delivery times may vary depending on:

  • Delivery location

  • Courier partner availability

  • Weather conditions

  • Public holidays

  • Remote serviceable areas

  • Unforeseen logistical delays

While we strive to deliver within the estimated timeframe, delivery dates cannot be guaranteed.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation via Email, SMS, or WhatsApp, along with your tracking details (where applicable).

You can use the tracking information to monitor your shipment until delivery.

Delivery Attempts

Our courier partners will make multiple delivery attempts before returning the shipment to us.

If delivery fails due to reasons such as:

  • Incorrect shipping address

  • Incorrect contact number

  • Customer unavailable

  • Refusal to accept delivery

the order may be returned to Radelyn.

In such cases, re-shipping may be subject to additional verification.

Address Accuracy

Customers are responsible for providing complete and accurate shipping information.

Radelyn will not be responsible for delays or failed deliveries resulting from incorrect or incomplete shipping details.

If you notice an error in your shipping address after placing your order, please contact us immediately before your order is dispatched.

Order Cancellation

Orders may be cancelled within 3 hours of placing the order, provided they have not been dispatched.

Once an order has been shipped, it cannot be cancelled.

For more information, please refer to our Return & Exchange Policy.

Delayed Deliveries

Although we make every effort to deliver your order on time, delays may occasionally occur due to circumstances beyond our control, including:

  • Natural disasters

  • Heavy rainfall or severe weather

  • Transportation disruptions

  • Government restrictions

  • Public holidays

  • Courier operational issues

We appreciate your patience and understanding in such situations.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please notify us within 24 hours of delivery.

To process your request, please provide:

  • Your order number

  • Clear photographs of the product

  • A complete unboxing video from the moment the package is opened

Requests submitted without an unboxing video may not be eligible for exchange.

Please refer to our Return & Exchange Policy for complete details.

International Shipping

Currently, Radelyn ships only within India.

We do not offer international shipping at this time.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

Radelyn
Website: https://radelyn.com
Email: support@radelyn.com
Phone & WhatsApp: +91 9861595328

Business Address:
Radelyn Enterprises
Plot No. 661/3404, 2nd Floor, Jaydurga Nagar, Bomikhal, Subudhi Campus, Bhubaneswar, Odisha 751006, India